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ITIL and ISO/IEC 20000: A Practical Handbook (e-bog) af Alex Hernandez
Alex Hernandez (forfatter)

ITIL and ISO/IEC 20000: A Practical Handbook e-bog

288,10 DKK (inkl. moms 360,12 DKK)
Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, whic...
E-bog 288,10 DKK
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Forfattere Alex Hernandez (forfatter)
Forlag TSO
Udgivet 5 december 2013
Længde 112 sider
Genrer 1DBK
Sprog English
Format pdf
Beskyttelse LCP
ISBN 9780113314119

Beskrivelse

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which complements ITIL well in demonstrating how to achieve superior operational excellence to meet your organizational business drivers.