Operational Support and Analysis ITIL Intermediate Capability Handbook e-bog
84,99 DKK
(inkl. moms 106,24 DKK)
This quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available. Key features: Authored and quality assured by itSMF UKEndorsed by the APM GroupFollows the ITI...
E-bog
84,99 DKK
Forlag
TSO
Udgivet
4 november 2013
Længde
192 sider
Genrer
1DBK
Sprog
English
Format
pdf
Beskyttelse
LCP
ISBN
9780113314317
This quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available. Key features: Authored and quality assured by itSMF UKEndorsed by the APM GroupFollows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.Covers the following processes and functions and how they contribute to the Lifecycle:Event ManagementIncident ManagementRequest FulfilmentProblem ManagementAccess ManagementService DeskTechnical ManagementIT Operations ManagementApplications Management.