Operational Support and Analysis ITIL Intermediate Capability Handbook (e-bog) af itSMF UK
itSMF UK (forfatter)

Operational Support and Analysis ITIL Intermediate Capability Handbook e-bog

84,99 DKK (inkl. moms 106,24 DKK)
This quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available. Key features: Authored and quality assured by itSMF UKEndorsed by the APM GroupFollows the ITI...
E-bog 84,99 DKK
Forfattere itSMF UK (forfatter)
Forlag TSO
Udgivet 4 november 2013
Længde 192 sider
Genrer 1DBK
Sprog English
Format pdf
Beskyttelse LCP
ISBN 9780113314317
This quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available. Key features: Authored and quality assured by itSMF UKEndorsed by the APM GroupFollows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.Covers the following processes and functions and how they contribute to the Lifecycle:Event ManagementIncident ManagementRequest FulfilmentProblem ManagementAccess ManagementService DeskTechnical ManagementIT Operations ManagementApplications Management.