Consumer Protection in E-Retailing in ASEAN (e-bog) af Ha, Huong
Ha, Huong (forfatter)

Consumer Protection in E-Retailing in ASEAN e-bog

143,70 DKK (inkl. moms 179,62 DKK)
This book examines how consumers are protected on the online marketplace in the context of ASEAN countries.While many sectors have been badly affected by the COVID-19 pandemic, e-retailing is one of the booming sectors during this period. Actually, the e-retailing sector was already booming even before the global pandemic. Although e-retailing offers many opportunities for businesses and consum...
E-bog 143,70 DKK
Forfattere Ha, Huong (forfatter)
Udgivet 13 januar 2021
Længde 164 sider
Genrer 1FM
Sprog English
Format pdf
Beskyttelse LCP
ISBN 9781953349613
This book examines how consumers are protected on the online marketplace in the context of ASEAN countries.While many sectors have been badly affected by the COVID-19 pandemic, e-retailing is one of the booming sectors during this period. Actually, the e-retailing sector was already booming even before the global pandemic. Although e-retailing offers many opportunities for businesses and consumers, there are several issues associated with e-consumer protection.This book examines how consumers are protected on the online marketplace in the context of ASEAN countries.Specifically, this project: (i) Discusses the six issues of e-consumer protection (e.g., information about transaction, product quality, privacy, security, redress, and jurisdiction); (ii) Examines the policy/governance approach adopted by different sectors to address the issues of e-consumer protection; and (iii) Proposes a multi-sector governance framework for e-consumer protection.Three short case studies on Lazada in Singapore, Shopee in Vietnam, and Zalora in Malaysia are also included to illustrate how well-known e-retailers protect their e-customers.Overall, this book is interdisciplinary, including research on consumer protection, governance, management, and policy/regulation. It provides sources of information and knowledge which focus on both theoretical and practical aspects of e-consumer protection in ASEAN countries. Also, the roles from different sectors are examined to produce comprehensive findings and analysis of the governance process.