Dansk
Ombudsman Handbook e-bog
151,31 DKK
(inkl. moms 189,14 DKK)
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers....
E-bog
151,31 DKK
Forlag
McFarland
Udgivet
10 januar 2014
Længde
214 sider
Genrer
Encyclopaedias and reference works
Sprog
English
Format
pdf
Beskyttelse
LCP
ISBN
9780786485321
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.