Customer Care (e-bog) af McCarthy, Michael
McCarthy, Michael (forfatter)

Customer Care e-bog

509,93 DKK (inkl. moms 637,41 DKK)
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.Dual use - reference work and/or training manualPotential as a te...
E-bog 509,93 DKK
Forfattere McCarthy, Michael (forfatter)
Udgivet 15 marts 2010
Længde 262 sider
Genrer Library, archive and information management
Sprog English
Format epub
Beskyttelse LCP
ISBN 9781780630311
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services