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DNA of Customer Experience (e-bog) af Shaw, C.
Shaw, C. (forfatter)

DNA of Customer Experience e-bog

473,39 DKK (inkl. moms 591,74 DKK)
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
E-bog 473,39 DKK
Kan læses i vores apps til iPhone/iPad og Android.
Forfattere Shaw, C. (forfatter)
Forlag Palgrave Macmillan
Udgivet 10 maj 2007
Genrer Psychology: emotions
Sprog English
Format pdf
Beskyttelse LCP
ISBN 9780230210813

Beskrivelse

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.