Let Me Speak to the Manager! (e-bog) af Boland, Daniel M.
Boland, Daniel M. (forfatter)

Let Me Speak to the Manager! e-bog

135,33 DKK (inkl. moms 169,16 DKK)
Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it's all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager's influence and leadership can change emp...
E-bog 135,33 DKK
Forfattere Boland, Daniel M. (forfatter)
Udgivet 14 marts 2020
Længde 96 sider
Genrer Behavioural economics
Sprog English
Format pdf
Beskyttelse LCP
ISBN 9781532675713
Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it's all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager's influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.