Culture Hacker e-bog

HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY "e;I LOVE THIS BOOK!"e; CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me "e;When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization."e; MARSHALL GOLDSMITH, executive coach and New York Times bestselling author "e;Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority."e; LISA BODELL, CEO of Futurethink and author of Why Simple Wins "e;This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees."e; CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, "e;does your company have a culture?"e; The question is, "e;does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?"e; Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service