Customer Service Training 101 (e-bog) af Evenson, Renee
Evenson, Renee (forfatter)

Customer Service Training 101 e-bog

173,39 DKK (inkl. moms 216,74 DKK)
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as ';uninformed,' ';rud...
E-bog 173,39 DKK
Forfattere Evenson, Renee (forfatter)
Forlag AMACOM
Udgivet 14 december 2017
Længde 240 sider
Genrer Business and Management
Sprog English
Format pdf
Beskyttelse LCP
ISBN 9780814438923
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as ';uninformed,' ';rude,' ';hot-tempered,' ';uncaring'? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in:Creating positive first impressionsSpeaking and writing effectivelyListening attentivelyIdentifying needsMaking customers feel valuedConfidently handling customer complaintsYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it's too late.