Designing the Customer-Centric Organization e-bog
403,64 DKK
(inkl. moms 504,55 DKK)
Designing the Customer-Centric Organization offers today ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how cus...
E-bog
403,64 DKK
Forlag
Jossey-Bass
Udgivet
6 januar 2011
Genrer
Business and Management
Sprog
English
Format
epub
Beskyttelse
LCP
ISBN
9781118046869
Designing the Customer-Centric Organization offers today ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.