Process Mapping and Management e-bog

This book provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide, and author Sue Conger has written a helpful tool to learn more of this key component now helping companies around the world.This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part-mapping-the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part improvement-provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "e;leaning,"e; and its purpose is to remove waste from an existing process. The second perspective is "e;cleaning,"e; during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "e;greening,"e; which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process.The final part of the book-error-proofing and metrics-presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts and discusses a method for proposing changes to executives in a "e;case for change."e; And throughout this book, Conger provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.