Saxo Access
Indkøbskurv
  3. What's the Secret?
What's the Secret? (e-bog) af John R. DiJulius, III
John R. DiJulius, III (forfatter)

What's the Secret? e-bog

165,78 DKK (inkl. moms 207,22 DKK)
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJu...
E-bog 165,78 DKK
Kan læses i vores apps til iPhone/iPad og Android.
Forfattere John R. DiJulius, III (forfatter)
Forlag Wiley
Udgivet 14 juli 2008
Genrer Business and Management
Sprog English
Format pdf
Beskyttelse LCP
ISBN 9780470374542

Beskrivelse

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.