What's the Secret? e-bog
165,78 DKK
(inkl. moms 207,22 DKK)
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJu...
E-bog
165,78 DKK
Forlag
Wiley
Udgivet
7 januar 2011
Genrer
Business and Management
Sprog
English
Format
epub
Beskyttelse
LCP
ISBN
9781118039427
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.