
Strategic Management of Professional Service Firms e-bog
180,36 DKK
(inkl. moms 225,45 DKK)
In this third revised edition, professor Løwendahl discusses the following issues:
- To what extent are professional service firms (PSFs) different?
- When is a service (not) professional?
- What are particular challenges in managing PSFs?
- What are important strategic issues for PSFs?
- Hiring, training and keeping the right people
- Competing for, gaining, delivering, and learnin...
E-bog
180,36 DKK
Forlag
CBS Press
Udgivet
25 november 2011
Længde
219 sider
Genrer
Business strategy
Sprog
English
Format
epub
Beskyttelse
Adobe DRM
ISBN
9788763099622
In this third revised edition, professor Løwendahl discusses the following issues:
- To what extent are professional service firms (PSFs) different?
- When is a service (not) professional?
- What are particular challenges in managing PSFs?
- What are important strategic issues for PSFs?
- Hiring, training and keeping the right people
- Competing for, gaining, delivering, and learning from the "right" client projects
- Delivering the "right" kind of services the "right" way
- Balancing the "right" mix of individually and organizationally controlled resources (especially competence, reputation, and client relationships)
- Figuring out the "right" size of the firm
- Going international/global or not
- Avoiding the dangers of a "fuzzy" strategy - if you deliver everything a client wants, nobody will know what you're good at
The book is written for and has received praise from practitioners and academics/students alike. The 3rd edition is updated and slightly expanded.