Summary: Uncommon Service e-bog

The must-read summary of Frances Frei and Anne Morriss' book: "e;Uncommon Service: How to Win by Putting Customers at the Core of Your Business"e;.This complete summary of the ideas from Frances Frei and Anne Morriss' book "e;Uncommon Service"e; shows that it's not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis.Added-value of this summary:* Save time* Understand key concepts* Expand your knowledgeTo learn more, read "e;Uncommon Service"e; and discover the key to developing excellence in your business.