Hands-On Project Office (e-bog) af Kesner, Richard M.
Kesner, Richard M. (forfatter)

Hands-On Project Office e-bog

1094,57 DKK (inkl. moms 1368,21 DKK)
Economic pressures have forced IT executives to demonstrate the immediate and calculable ROI of new technology deployments. Unfortunately, existing IT service delivery often drifts without serious thought as to how process improvements could lead to higher performance and customer satisfaction. This volume offers processes, techniques, and tools that IT managers can use to improve the delivery...
E-bog 1094,57 DKK
Forfattere Kesner, Richard M. (forfatter)
Udgivet 18 december 2003
Længde 368 sider
Genrer Project management
Sprog English
Format epub
Beskyttelse LCP
ISBN 9781135492533
Economic pressures have forced IT executives to demonstrate the immediate and calculable ROI of new technology deployments. Unfortunately, existing IT service delivery often drifts without serious thought as to how process improvements could lead to higher performance and customer satisfaction. This volume offers processes, techniques, and tools that IT managers can use to improve the delivery of IT products and services. This compendium details simple frameworks, practical tools, and proven best practices for successful IT project management. By explaining how to streamline the functions that capture and report information about IT delivery, the author clarifies roles, responsibilities, customer expectations, and performance measures, resulting in improved service and efficiency. Emphasizing the establishment of processes that result in repeatable success, the book provides quickly implementable solutions for IT personnel faced with the daily management of large, complex systems.