ITIL Foundation Handbook e-bog
84,99 DKK
(inkl. moms 106,24 DKK)
The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.This handbook provides an introduction to the ITIL service lifecycle model and an overview of the I...
E-bog
84,99 DKK
Forlag
TSO
Udgivet
31 januar 2012
Længde
312 sider
Genrer
Management of specific areas
Sprog
English
Format
pdf
Beskyttelse
LCP
ISBN
9780113313518
The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.Key FeaturesAligned with the ITIL 2011 publications and syllabusProvides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation examDescribes the key principles and practices of IT service managementReferences relevant sections of the core publicationsSupersedes ITIL Version 3 Foundation Handbook (ISBN 9780113311972)"e;This updated publication builds upon the success of the previous edition that sold over 123,000 copies worldwide, ensuring that those studying for their Foundation Exam have an up-to-date study aid from the official publisher."e; Lucy de Best, ITIL Commissioning Editor.