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Service Providers (e-bog) af Yagil, D.
Yagil, D. (forfatter)

Service Providers e-bog

875,33 DKK (inkl. moms 1094,16 DKK)
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
E-bog 875,33 DKK
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Forfattere Yagil, D. (forfatter)
Forlag Palgrave Macmillan
Udgivet 17 april 2008
Genrer Personnel and human resources management
Sprog English
Format pdf
Beskyttelse LCP
ISBN 9780230582675

Beskrivelse

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.