Dansk
Improving Service Quality in the Global Economy e-bog
1094,57 DKK
(inkl. moms 1368,21 DKK)
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
E-bog
1094,57 DKK
Forlag
Auerbach Publications
Udgivet
3 august 2005
Længde
432 sider
Genrer
Production and quality control management
Sprog
English
Format
pdf
Beskyttelse
LCP
ISBN
9781420031133
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su