Mouth Trap e-bog

If you've ever had a conversation that you wished you'd handled differently, this book is for you!We all know the feeling of cringing and thinking "e;Me and my big mouth."e; Or feeling exhausted and frustrated after a long, pointless argument-the same one you've had over and over. Communication can be tricky, especially with difficult people-but this book provides a better way to handle conversational challenges both tactfully and effectively. The Mouth Trap will show you how to deliver a message and achieve the outcome you desire every time you speak. Learn to:* Develop the confidence to repair mistakes, apologize, and create peace* Become adept at responding right the first time* Navigate smoothly around difficult people at work, and moreFrom a nationwide speaker whose clients have ranged from the US Navy to the International House of Pancakes, The Mouth Trap is filled with entertaining, real-life examples of conflicts and awkward conversations-and smart ways to smooth them over.