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Serviceology for Services e-bog
436,85 DKK
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This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation ...
E-bog
436,85 DKK
Forlag
Springer
Udgivet
30 juni 2017
Genrer
KJQ
Sprog
English
Format
pdf
Beskyttelse
LCP
ISBN
9783319612409
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.