Practical Guide to Call Center Technology e-bog
436,85 DKK
(inkl. moms 546,06 DKK)
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
E-bog
436,85 DKK
Forlag
CRC Press
Udgivet
2 januar 2002
Længde
497 sider
Genrer
Public relations
Sprog
English
Format
pdf
Beskyttelse
LCP
ISBN
9781482280753
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording