How to Talk to Customers e-bog
245,52 DKK
(inkl. moms 306,90 DKK)
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help ...
E-bog
245,52 DKK
Forlag
Jossey-Bass
Udgivet
7 januar 2011
Genrer
Customer services
Sprog
English
Format
epub
Beskyttelse
LCP
ISBN
9781118047354
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com