Understanding the Construction Client e-bog

This book breaks new ground by creating a framework to understand clients actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that buildings are not about building but about changing and developing the client . The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined. The book offers well-researched information about clients in a number of sectors - developers, supermarkets, NHS, government, airports and housing associations - which will help you understand what these client s business or service needs are and how construction fits into this. It demonstrates how to develop an appreciation of the client s perspective with a toolkit for ensuring successful client engagement. This makes Understanding the Construction Client a user-friendly and practical guide, as well as significant text for academia.